Chez Bubu

FAQ

We offer delivery at a fee nationwide in South Africa.

Orders are usually dispatched within 5-7 business days of your order being placed. Once your order has been processed you will receive a shipping confirmation email.

Custom orders are dispatched within 7-10 business days from the time payment is made. These times are estimates and in many cases, our shipments arrive faster than this.

* Delivery time = processing time + shipping time.

Just use the Track Order link in the main menu. Enter your email address and order number (which you received in your email) to view the current status of the order.

If you need to change or cancel your order, please contact us immediately, we are happy to help you. If your order has been shipped, we will be unable to make any changes or cancel your order

Yes! Learn more about our refund/return policy here.

NOTE: Orders that have already shipped cannot be cancelled. You may return or exchange any items you do not wish to keep after you receive them. We do not offer refunds while your order is in transit as it is already on the way to you. The refund will be provided once you return your order back. 

Custom order cancellation will attract a 50% processing fee

For further details of charges, please feel free to contact us by filling out our contact form, and a member of our friendly staff will get back with you within 24 hours.